Returns

Do you accept returns or exchanges?

Returns or exchanges are accepted in-store

How long until I see my refund?

Refunds take anywhere from 3-10 business days from the moment we initiate the refund in our system. This time frame varies between banks, and we recommend reaching out to your bank directly for a more precise time frame.

What's your return policy?

- All returns and exchanges must be done within 30 days
- Food returns need original packaging
- Torn or used toys are non-refundable
- Recovery collars must be returned or exchanged within 24 hours
- Open flea control items and supplements are non-refundable