In-store Pickup and Curbside is available Monday-Friday 10am-8pm
Orders for same day pickup must be placed no later than 5pm (Monday-Friday) Orders placed after 5pm will be available for pickup by 10am the following day* *Orders placed on Friday after 5pm (or Saturday or Sunday) will be available at 10am the following Monday (note: we’re closed Memorial Day & Labor Day - orders will be available the following day [Tuesday] at 10am)
We'll email you as soon as your items are ready for pickup!
We have most orders ready within 2 hours!
Please go to the Customer Service window and simply show your order confirmation.
Please park in the designated curbside parking spot in the back of our parking lot. Call the number on the sign and let us know you’re here for curbside. We’ll ask for your order number and car description
Delivery
Deliveries are currently Monday-Friday
FREE delivery with $59+ purchase Orders under $59, pay a flat rate fee of $4.99
We offer delivery to the select zip codes listed below 👇
Delivery available in these zip codes: 92804, 92835, 92833, 92805, 92831, 90621, 92801, 92832, 92802, 92806
Your order must placed by 12pm for same day delivery Orders placed after 12pm will be for next day delivery Friday orders placed after 12pm (or Saturday or Sunday) will be delivered the following Monday (if we are closed that Monday due to a holiday, orders will be delivered Tuesday)
Your deliveries will be placed at your front door, as discreetly as possible
We'll email you as soon as your order is out for delivery AND once it's delivered!
Returns
At this time, returns or exchanges will only be accepted in-store
Returns and exchanges must be done within 30 days Recovery collars must be returned or exchanged within 24 hours Torn or used toys are non-refundable Open flea control items and supplements are non-refundable All items must be in new or original condition
Frequent Buyer Program
Yes! As long as the account you create online has the same phone number you used to sign up in-store
Yes, you can redeem free items online. Your frequent buyer card must already be full in order to redeem (ex. 10 out of 10 items are on the card at the time of purchase). Please note: sales tax is due upon redemption.
