Frequent Buyer Program
Yes, you must sign up with the same email you signed up with in-store.
We add all eligible items to your Frequent Buyer Program. Allow up to 24 hours after your order is completed for your bag the history to update. You can confirm your items were added by reaching out to us via phone (714-992-2012) or by sending us a message and we can update you on your progress.
At this time, all free item redemptions must be completed in-store and sales tax must be paid on the free item.
Curbside & In-store Pickup
It may take up to 2 hours for your order to be ready. If you placed your order outside of business hours, it will be ready by 11am on the date you selected for pickup.
Orders for same day pickup must be placed by 6pm Mon-Sat & by 5pm on Sundays.
Wait until you receive a ready for pickup notification before you go to the store. Notifications will be text or email. Remember, order fulfillment may take up to 2 hours before ready for pickup.
Go directly to the Customer Service window and inform a team member you're here to pickup an online order. Please have your order number and photo ID available.
Drive to the back of our parking lot and park in our designated Curbside parking spot. Call 714-992-2012 and let us know you’re here to pickup a curbside order. We may ask for your name, order number and car description. Please have your order number and photo ID available.
Yes, $10 pre-tax.
Delivery
Monday-Friday, excluding Holidays when we are closed.
Orders must placed before 2pm for same day delivery (Monday-Friday). Remember, orders can take up to 2 hours to be ready for pickup.
Yes, $10 pre-tax.
Our delivery windows are typically anytime between 9 AM and 6 PM.To streamline our delivery processes, we optimize routes based on your location and the volume of orders in your area. Your order will then be
assigned to the most efficient delivery route. Please note that we are unable to accommodate specific delivery window requests.
You will be notified when your driver is 15 minutes out, as well as when it has been delivered
Free delivery with $59+ purchase. Orders under $59, pay a flat rate fee of $6.99.
Currently these zip codes:
90620, 90621, 90623, 90630, 90631, 90638, 90680, 92701, 92703, 92704, 92705, 92706, 92707, 92780, 92782, 92801, 92802, 92804, 92805, 92806, 92807, 92808, 92821, 92823, 92831, 92832, 92833, 92835, 92840, 92841, 92843, 92844, 92861, 92865, 92866, 92867, 92868, 92869, 92870, 92886, 92606
Your deliveries will be placed at your front door, as discreetly as possible. If you have specific delivery instructions please reply to your order confirmation text or email with those instructions.
You'll receive a text message when your delivery is a few stops away from your house and a confirmation text after delivery.
Yes! Your refrigerated/frozen items are transported in a cooler to maintain freshness. To avoid spoilage we recommend you are home to retrieve your package promptly after delivery.
Once the package leaves our possession and has been delivered to the correct address per the customer's request, we are not responsible for theft or any damages that could take place after delivery. We highly advise you are home when we deliver your order, or leave specific instructions in your delivery notes of where our driver can place your order to avoid theft/damage.
Auto Delivery
You can access your Auto Deliveries by clicking on your account, then clicking on "Manage Auto Deliveries" button. From there you can skip, pause, or change your order date. You can also add, remove, or swap items on your auto delivery.
If you pay for Auto Deliveries using Shop Pay, you do not have your payment methods stored in your customer profile on anaheimfeed.com. Instead, you have to make these changes within your Shop Pay account. Please refer to this help doc on how to adjust this in the Shop App: Help Guide
Please input any changes to your Auto Delivery at least 24 hours before the scheduled delivery day. Missed this cut off? Call us at 714-992-2012 or email us at support@anaheimfeed.com, we will be happy to help.
We add all eligible items to your Frequent Buyer Program. You can confirm your items were added by contacting the store or sending us a message and we can update you on your progress.
Free item redemptions must be completed in-store at this time.
You can choose from 2, 3, 4, 5, 6, 7, or 8 week order intervals. You can change this frequency at anytime through your customer account.
If a product is on sale during your first auto If a product is on sale during your first auto delivery you will get that sale price but on subsequent deliveries it will go back to the regular retail price. To take advantage of a monthly promotion we recommend skipping your next Auto Delivery order and placing a separate one time order to get the extra discounts.
Auto Delivery orders must be more than $10. Orders between $10-$59 are subject to a $6.99 delivery fee. Order over $59 qualify for free delivery.
Returns
Returns and exchanges are accepted in-store only.
Refunds take anywhere from 3-10 business days from the moment we initiate the refund in our system. This time frame varies between banks, and we recommend reaching out to your bank directly for a more precise time frame.
- All returns and exchanges must be done within 30 days
- Food returns need original packaging
- Torn or used toys are non-refundable
- Recovery collars must be returned or exchanged within 24 hours
- Open flea control items and supplements are non-refundable
If you return only part of your order (e.g., one item out of several), the delivery fee will not be refunded. However, if you return your entire order, we will refund the delivery fee along with the cost of your items.
- All returns and exchanges must be done within 30 days
General Questions
Although we do our best to provide the most up-to-date inventory online, we can’t always guarantee that an item will be in stock. You will be offered the option to replace, refund, or wait to receive your item when it comes back in stock.
Some brands have an "Internet Minimum Advertised Pricing (IMAP) Policy". This is the lowest price we can advertise the product for sale online
We carry a wide range of CBD products in-store, however, CBD and hemp related products are not available for sale online
Not at this time. We pride ourselves on our wide selection in-store and are working towards making more items available to you to purchase online. If there is an item you'd really like to see available online, please let us know: support@anaheimfeed.com
No, we do not have a vet or vet services at our store location
No, we do not carry any prescription diets
No, we don't have grooming services at this time
No, only food and supplies