Frequently Asked Questions
Frequent Buyer Program
Yes, you must sign up with the same email you signed up with in-store
We add all eligible items to your Frequent Buyer Program. Allow up to 2 hours after your order is completed for your bag the history to update. You can confirm your items were added by reaching out to us via phone (714-992-2012) or by sending us a message and we can update you on your progress.
Free item redemptions must be completed in-store
Curbside & In-store Pickup
Orders must be placed by 6pm. Order fulfillment may take up to 2 hours before ready for pickup
Wait until you receive a ready for pickup notification before you go to the store. Notifications will be text or email. Remember, order fulfillment may take up to 2 hours before ready for pickup.
Go directly to the Customer Service window and inform a team member you're here to pickup an online order. Please have your order number and photo ID available
Drive to the back of our parking lot and park in our designated Curbside parking spot. Call 714-992-2012 and let us know you’re here to pickup a curbside order. We may ask for your name, order number and car description. Please have your order number and photo ID available
Orders must placed before 2pm for same day delivery (Monday-Friday)
Yes, $10 pre-tax
Free delivery with $59+ purchase
Orders under $59, pay a flat rate fee of $6.99.
Currently these zip codes:
92804, 92835, 92833, 92805, 92831, 90621, 92801, 92832, 92802, 92806, 92870, 92821, 92865
Your deliveries will be placed at your front door, as discreetly as possible.
You'll receive a text message when your delivery is ~15 minutes away from your house and a confirmation text after delivery
Yes! Your frozen items are wrapped in cool shield thermal sheets and firmly packed in recyclable boxes. We recommend being home for frozen deliveries for best results
Returns or exchanges are accepted in-store
- All returns and exchanges must be done within 30 days
- Food returns need original packaging
- Torn or used toys are non-refundable
- Recovery collars must be returned or exchanged within 24 hours
- Open flea control items and supplements are non-refundable
Some brands have an "Internet Minimum Advertised Pricing (IMAP) Policy". This is the lowest price we can advertise the product for sale online
We carry a wide range of CBD products in-store, however, CBD and hemp related products are not available for sale online
Not at this time. We pride ourselves on our wide selection in-store and are working towards making more items available to you to purchase online. If there is an item you'd really like to see available online, please let us know: firstname.lastname@example.org
No, we do not have a vet or vet services at our store location
No, we do not carry any prescription diets
No, we don't have grooming services at this time
No, only food and supplies