Frequent Buyer Program

I have a Frequent Buyer Program in-store, does that work online?

Yes, you must sign up with the same email you signed up with in-store.

When will my Frequent Buyer Program purchases update?

We add all eligible items to your Frequent Buyer Program. Allow up to 24 hours after your order is completed for your bag the history to update. You can confirm your items were added by reaching out to us via phone (714-992-2012) or by sending us a message and we can update you on your progress.

I've reached my free item, can I redeem online?

At this time, all free item redemptions must be completed in-store and sales tax must be paid on the free item.

Curbside & In-store Pickup

How long does it take for orders to be ready?

It may take up to 2 hours for your order to be ready. If you placed your order outside of business hours, it will be ready by 11am on the date you selected for pickup.

What is the cutoff time for same day pickup?

Orders for same day pickup must be placed by 6pm.

When can I pickup my order?

Wait until you receive a ready for pickup notification before you go to the store. Notifications will be text or email. Remember, order fulfillment may take up to 2 hours before ready for pickup.

Where do I pickup in-store?

Go directly to the Customer Service window and inform a team member you're here to pickup an online order. Please have your order number and photo ID available.

Where do I pickup curbside?

Drive to the back of our parking lot and park in our designated Curbside parking spot. Call 714-992-2012 and let us know you’re here to pickup a curbside order. We may ask for your name, order number and car description. Please have your order number and photo ID available.


Frequently asked question

Use this text to answer questions in as much detail as possible for your customers.

What days are delivery service available?

Monday-Friday, excluding Holidays when we are closed.

What's the cutoff time for same day delivery?

Orders must placed before 2pm for same day delivery (Monday-Friday). Remember, orders can take up to 2 hours to be ready for pickup.

Is there a minimum order amount for delivery?

Yes, $10 pre-tax.

When will my order be delivered?

Orders are typically delivered between 2pm-6pm. You will receive a text from our delivery driver when they are a few stops out.

How much is delivery?

Free delivery with $59+ purchase. Orders under $59, pay a flat rate fee of $6.99.

Where do we deliver to?

Currently these zip codes:

90620, 90621, 90623, 90630, 90631, 90638, 90680, 92701, 92703, 92704, 92705, 92706, 92707, 92780, 92782, 92801, 92802, 92804, 92805, 92806, 92807, 92808, 92821, 92823, 92831, 92832, 92833, 92835, 92840, 92841, 92843, 92844, 92861, 92865, 92866, 92867, 92868, 92869, 92870, 92886, 92606

Where do you leave my delivery?

Your deliveries will be placed at your front door, as discreetly as possible. If you have specific delivery instructions please reply to your order confirmation text or email with those instructions.

How will I know my order has arrived?

You'll receive a text message when your delivery is a few stops away from your house and a confirmation text after delivery.

Do you deliver refrigerated/frozen items?

Yes! Your refrigerated/frozen items are transported in a cooler to maintain freshness. To avoid spoilage we recommend you are home to retrieve your package promptly after delivery.

What if my package is stolen?

Once the package leaves our possession and has been delivered to the correct address per the customer's request, we are not responsible for theft or any damages that could take place after delivery. We highly advise you are home when we deliver your order, or leave specific instructions in your delivery notes of where our driver can place your order to avoid theft/damage.

Auto Delivery

How do I make changes to my Auto Delivery?

You can access your Auto Deliveries by clicking on your account, then clicking on "Manage Auto Deliveries" button. From there you can skip, pause, or change your order date. You can also add, remove, or swap items on your auto delivery.

How far in advance do I need to make changes to my Auto Delivery order if needed?

Please input any changes to your Auto Delivery at least 24 hours before the scheduled delivery day. Missed this cut off? Call us at 714-992-2012 or email us at, we will be happy to help.

Do Auto Deliveries count towards my Frequent Buyer program?

We add all eligible items to your Frequent Buyer Program. You can confirm your items were added by contacting the store or sending us a message and we can update you on your progress.

I've reached my free item, can I redeem online?

Free item redemptions must be completed in-store at this time.

What delivery frequencies are there to choose from?

You can choose from 2, 3, 4, 5, 6, 7, or 8 week order intervals. You can change this frequency at anytime through your customer account.

Do sale prices apply to Auto Deliveries?

If a product is on sale during your first auto delivery you will get that sale price but on subsequent deliveries it will go back to the regular retail price.

Is there a minimum order amount to qualify for an Auto Delivery?

Auto Delivery orders must be more than $10. Orders between $10-$59 are subject to a $6.99 delivery fee. Order over $59 qualify for free delivery.


Do you accept returns or exchanges?

Returns or exchanges are accepted in-store

What's your return policy?

- All returns and exchanges must be done within 30 days
- Food returns need original packaging
- Torn or used toys are non-refundable
- Recovery collars must be returned or exchanged within 24 hours
- Open flea control items and supplements are non-refundable

General Questions

What happens if an item I ordered online is out of stock?

Although we do our best to provide the most up-to-date inventory online, we can’t always guarantee that an item will be in stock. You will be offered the option to replace, refund, or wait to receive your item when it comes back in stock.

Why are some of your prices different online than in-store?

Some brands have an "Internet Minimum Advertised Pricing (IMAP) Policy". This is the lowest price we can advertise the product for sale online

Why don't I see any CBD products?

We carry a wide range of CBD products in-store, however, CBD and hemp related products are not available for sale online

Are all your products in-store also available online?

Not at this time. We pride ourselves on our wide selection in-store and are working towards making more items available to you to purchase online. If there is an item you'd really like to see available online, please let us know:

Do you have a vet at your store?

No, we do not have a vet or vet services at our store location

Do you carry Prescription Diets?

No, we do not carry any prescription diets

Do you have grooming services?

No, we don't have grooming services at this time

Do you sell live animals (dogs, cats, birds, rabbits, etc.)?

No, only food and supplies